MARCH 13-15, 2012 ANAHEIM, CA CERTIFICATION EXAM: MARCH 16, 2012

ABOUT

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The Home Care Manager Certificate Program HCMCP™ is an interactive and intensive educational program, providing leading edge management concepts and skills that are critical for home care managers to know and understand. This program was designed to accommodate all sections of home care, from private pay to large home care agencies. There are two modules to choose from; Private Duty or Medicare Certified. This program was designed to improve your leadership skills, learn the fundamentals of budgeting, marketing, financial management, the PPS system, compliance, regulatory and human resources of entry level home care managers.

PROGRAM GOALS

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• Develop leadership and organizational management skills
• Learn the secrets to marketing your agency
• Understand the regulatory process (all home care agencies)
• Learn the fundamentals of financial management and budgeting
• Understand human resource practices and employment law

MEDICARE CERTIFIED BREAK OUT SESSIONS:

• Understand regulatory guidelines and business practices
• Learn the financial management under PPS process 

PRIVATE DUTY/HOME CARE AIDE BREAK OUT SESSIONS: 

• Understand regulations for Home Care Aide and Licensed agencies
• Learn the financial management & marketing process for Home Care Aide and Licensed agencies

HOTEL INFORMATION

Disney’s Paradise Pier Hotel
1717 South Disneyland Drive
Anaheim, CA 92802
Phone: (714) 999-0990
For hotel reservations please call (714) 520-5005 and ask for the “CAHSAH” special rate of $149 Single - Quad, plus tax.  Reservation deadline is Monday, February 13, 2012.

GENERAL SESSIONS

Leadership in a Changing Home Care Environment
Leadership can be defined as influencing people to work willingly to achieve objectives. Becoming an effective leader begins with self-awareness and the ability to see and value differences. This four-hour session will focus on understanding the role of the leader (as distinct from the role of the manager), effective leadership styles, and knowing when to use appropriate leadership behaviors to handle any situation. There will be an opportunity for participants to assess their own personality preferences through the Myers-Briggs Type Indicator and learn to value and work with other types.  Various leadership styles will be explored as they apply to different situations. Through open dialogue, small group discussions and other learning activities, participants will discover new insights about themselves, when their leadership styles work well, and options for alternative styles when they are appropriate. 

Regulatory Guidelines: Quality, Competence & Compliance - All Providers
This session will identify local, state and federal laws affecting home care providers. Topics include labor laws, professional practice boards, aide certification, and other basic requirements. Aspects of quality measures and tools and how to utilize in improving agency performance will be discussed. The compliance guidelines developed by the Office of the Inspector General will be shared. Hiring practices and tips will be presented in addition to review of critical agency processes such as orientation and supervision.

Home Health Marketing for Long Term Growth
The opportunity to build a Home Health Business is ever-present if the agency can develop a strong referral base, expand its contractual relationships, adapt quickly to industry changes, and position itself for future growth.  This session provides specific strategies to achieve your agency’s contracting goals, helps you understand how to create marketplace differentiation, and introduces key business development metrics.  After this discussion, you will be energized and motivated to take your Marketing & Business Development efforts to the next level.

Getting the Most out of your Financial Statement
This session will help you master the components of an operating budget, understand income statement and balance sheet, revenue recognition, bad debt, cost of goods, accounts receivable, and liabilities.

Human Resources Practices and Employment Law Overview
This session will give you an overview of employment laws applying to hiring, firing, disciplining, minimum wage and overtime, leaves of absences, as well as updates for 2011.

Medicare Certified Agency Regulations
This session will review the HHA licensure and certification processes, fraud issues/initiatives, and Medicare Conditions of Participation (CoPs) including a detailed presentation of the 34 Level One standards which were implemented in new guidelines to surveyors effective May 2011. Practical solutions regarding how to maintain compliance with these critical standards will be a key component of this session. The session will also help to unscramble the alphabet soup -- explaining what the various acronym means and how it affects your agency: AOs, OASIS-C, OBQI, HH-CAHPS…

Financial Management Under PPS
This session provides a detailed overview of the Medicare Prospective Payment System (PPS), highlighting changes effective January 1, 2012.  The session describes how full episode payments are calculated and the importance of OASIS to this process.  It describes the exceptions to episodes including LUPAs, PEPs, and outliers.  The session highlights billing management issues and accounting and management reporting.  The session concludes with a suggested approach to strategic management of a Medicare agency to maximize quality and minimize cost.

Regulatory Overview for Licensed/Home Care Aide Organizations
This session will review ordinances & regulations, California law & California code of regulations, federal regulations, enforcement/regulatory bodies, policy & advocacy and resources. You’ll learn which of the regulations/ ordinances apply to your individual Home Care Organization and whether or not you must become licensed as a Home Health Agency. You will also learn the regulations and laws that apply to every business and what you must comply with, things such as safety standards, wage and hour requirements and business licensing.

Financial Management and Marketing for Private Home Care Agency
This session reviews the home care business cycle and how cash and billing clients are critical to your agency. After reviewing your accounting processes and set up you will learn how to manage your cash flow which is vital to your success as a business. The second part of this session is related to your leadership style and its effectiveness. It will help you define your leadership and company culture, successfully market your company and services and understand the data, technology and financial success of your home care agency.

CERTIFICATION EXAMINATION - Separate Registration Required

Certification attests that an individual has met industry standards through assessment of their knowledge. CAHSAH offers three different levels of certification for home care and hospice. Getting certified is a two-part process. Candidates must submit a formal application to demonstrate eligibility to sit for the examination, and then successfully pass an examination covering the functions performed in the specified credential.

Only approved candidates meeting specified criteria through a formal application process will be allowed to participate in the certification examination. In order for candidates to take the exam, candidates must have been deemed eligible through a formal application process. After the application has been accepted, candidates may then register and pay for the certification examination. Detailed examination registration instructions will be included in the acceptance correspondence.
For more information or to register for the exam, please visit: www.nbhhc.org or contact certification@nbhhc.org.